1. 14-Day Return Window

• You have 14 days from the date of purchase to request a return or refund.
• The product must be unused, in its original packaging, and in the same condition as when you received it.

 

2. Return Process

• To initiate a return, please contact us.
• Provide your order number and reason for return.
• Our team will provide you with a return authorization and instructions on how to send your item back.

 

3. Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

 

4. Return Shipping

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately at [email/contact info] with details and photos of the product.
• We will arrange for a replacement or refund at no additional cost to you.

 

6. Sale Items

• Only regular-priced items may be refunded. Sale items cannot be refunded.

 

7. Exchanges

• If you wish to exchange your product for a different variant, please contact us at [email/contact info].
• Exchanges are subject to product availability and the same return process as refunds.

 

8. Non-Returnable Items

• For hygiene reasons, we cannot accept returns of opened or used products.

If you have any questions or need further assistance, please contact us.

Thank you for choosing kmyday. Your satisfaction is our priority!